Ready-to-send local document
Poor service complaint letter Make the business fix a poor service or repair
Get a ready-to-send formal document with a clear demand, a deadline, relevant U.S. rules, and the next practical step. PDF and editable DOCX included.
$4.99 · One-time payment
Example situation
I paid to repair an appliance, but the same fault returned the next day and the company refuses to return.
Official sources for this type of problem
- Federal Trade Commission Act § 5, 15 U.S.C. § 45
What the source covers: A commercial business materially misrepresented a paid product, service, completion status, charge, or consumer-facing information, or retained money through a potentially unfair or deceptive practice affecting commerce; use only as an FTC enforcement standard or complaint route, never as a private cause of action or direct refund entitlement, and do not use for banks, nonprofits, or a pure employment dispute. A towing operator's posted business hours plus a refusal to release a vehicle do not alone establish this reference unless the facts also show that the consumer satisfied the stated payment, identification, or other release conditions, or that the operator made an explicit false representation about release or fees.
Before you send your letter
Separate what was agreed from what was delivered
Start with the agreement: the quote, estimate, contract, booking or messages that describe the work, the price and the timing. Then describe what was actually done and what is wrong with it. Photos, an independent inspection or a second estimate show the problem better than adjectives. Note every attempt to have the business fix it, with dates and the names of the people you spoke to. A clear before-and- after record keeps the letter focused on facts the business can check.
Request a fix or a refund
Decide what would resolve the problem: correcting the work at no extra cost, a partial refund for the part that was not done properly, or a full refund if the service was of no use. If you want the business to come back, say so and give practical dates for access. If you want money back, state the amount and how you calculated it. One clear remedy with a deadline is easier to accept than a list of grievances. If you already paid a deposit or the full price, say how much and when, so the requested refund can be checked against the payment record.
Keep the tone factual
A calm letter is more likely to be passed to someone with authority to settle. Avoid guesses about motives and stick to what you can show. Send it to the address or email named in the contract or invoice and keep your own copy with proof of sending. If the business is licensed, note its license number. If you spoke to the business by phone, summarize the call in writing so the letter reflects what was said and when.
If there is no response
Licensed trades often have a state licensing board that accepts complaints. Your state attorney general's consumer protection office handles disputes with businesses, and a card issuer may consider a billing dispute in some cases. The FTC collects reports about deceptive practices but does not resolve individual disputes. Small claims court is available in many places for modest amounts.
Before you pay
Do I need to know which document or law I need?
No. Describe the problem in your own words and DocBrain chooses the most useful document and supporting rules.
What if I do not know every date or detail?
You still receive a complete document. Any genuinely missing fact appears as a clear editable placeholder.
Is this a subscription?
No. The price is $4.99 for this one document bundle, with no recurring charge.