Ready-to-send local document
Privacy and spam complaint letter Tell a business to act on your data or stop unwanted messages
Get a ready-to-send formal document with a clear demand, a deadline, relevant U.S. rules, and the next practical step. PDF and editable DOCX included.
$4.99 · One-time payment
Example situation
I unsubscribed several times but the company still sends marketing emails and will not explain where it obtained my details.
Official sources for this type of problem
- CAN-SPAM Act requirements, 15 U.S.C. § 7704
What the source covers: Commercial email continues despite an opt-out request or lacks required sender and opt-out information; an opt-out request must be honoured within 10 business days, but this Act does not create a general data-access or deletion right.
- Telephone Consumer Protection Act implementing rules, 47 C.F.R. § 64.1200(d)(3) and (e)
What the source covers: Promotional or telemarketing text messages to a wireless number continue after a clear seller-specific do-not-contact request such as STOP; the company-specific do-not-call rules apply to covered telemarketing texts and require the request to be honoured within no more than 10 business days. Do not use for non-marketing service messages.
- Fair Credit Reporting Act, 15 U.S.C. § 1681i
What the source covers: A consumer reporting agency or qualifying background-check provider maintains an inaccurate or incomplete item in the consumer's file and received the consumer's direct dispute; do not use merely because a public website displays information unless the provider and disputed file fall within the Fair Credit Reporting Act.
- Federal Trade Commission Act § 5, 15 U.S.C. § 45
What the source covers: A commercial business materially misrepresented a paid product, service, completion status, charge, or consumer-facing information, or retained money through a potentially unfair or deceptive practice affecting commerce; use only as an FTC enforcement standard or complaint route, never as a private cause of action or direct refund entitlement, and do not use for banks, nonprofits, or a pure employment dispute. A towing operator's posted business hours plus a refusal to release a vehicle do not alone establish this reference unless the facts also show that the consumer satisfied the stated payment, identification, or other release conditions, or that the operator made an explicit false representation about release or fees.
Before you send your letter
Name the messages or data precisely
List the sender, the email address or phone number that contacted you, and the dates and content of the messages. Note when and how you tried to opt out: an unsubscribe link, a reply, or a STOP text. For a data problem, describe what information the business holds or reports about you and why it is wrong or unwanted. Screenshots with visible dates are the most useful evidence. Count how many messages arrived after your opt-out and when the last one came, because continuing contact after a clear request is the core of most complaints. If the messages came from several numbers or addresses that clearly belong to the same company, list them together.
Ask for one clear action
Decide what you want: stop marketing emails or texts, confirm that your number or address is on the company's do-not-contact list, correct an inaccurate item in a consumer report, or respond to a request about your personal data. Some states give residents rights to access or delete personal data held by covered businesses; whether a right applies depends on your state and the business, so the letter asks rather than assumes.
Know the federal time frames
Under the CAN-SPAM Act, a commercial email sender must honor an opt- out request within 10 business days. Do-not-contact requests for marketing texts must also be honored within no more than 10 business days. A consumer reporting agency that receives your dispute about inaccurate information generally must reinvestigate under the Fair Credit Reporting Act, usually within 30 days. Send that dispute to the reporting agency itself, and consider sending a copy to the company that supplied the information.
If it continues
You can report unwanted commercial email to the FTC, unwanted calls and texts to the FCC, and consumer report problems to the Consumer Financial Protection Bureau. Your state attorney general may also handle privacy complaints. Keep the letter and examples of the messages you received.
Before you pay
Do I need to know which document or law I need?
No. Describe the problem in your own words and DocBrain chooses the most useful document and supporting rules.
What if I do not know every date or detail?
You still receive a complete document. Any genuinely missing fact appears as a clear editable placeholder.
Is this a subscription?
No. The price is $4.99 for this one document bundle, with no recurring charge.