Ready-to-send local document
Course refund letter Course not as promised? Ask for a concrete remedy.
Get a ready-to-send formal document with a clear demand, a deadline, relevant U.S. rules, and the next practical step. PDF and editable DOCX included.
$4.99 · One-time payment
Example situation
I paid for live weekly instruction but received only old recordings and the provider denied my refund request.
Official sources for this type of problem
- Federal Trade Commission Act § 5, 15 U.S.C. § 45
What the source covers: A commercial business materially misrepresented a paid product, service, completion status, charge, or consumer-facing information, or retained money through a potentially unfair or deceptive practice affecting commerce; use only as an FTC enforcement standard or complaint route, never as a private cause of action or direct refund entitlement, and do not use for banks, nonprofits, or a pure employment dispute. A towing operator's posted business hours plus a refusal to release a vehicle do not alone establish this reference unless the facts also show that the consumer satisfied the stated payment, identification, or other release conditions, or that the operator made an explicit false representation about release or fees.
Before you send your letter
Compare the promise with what you received
Save the sales page, advertisements, emails and syllabus that described the course: the content, schedule, format, instructor access, certificates or results that were promised. Then describe what you actually received and where it fell short, with dates. Screenshots matter because course pages change. If you raised the issue with support, keep the messages and note any answers you were given. Record when you first noticed the problem, because many refund policies run from the purchase or start date rather than from the moment you discovered it. If other students reported the same issue in a public forum, note it, but rely mainly on your own documents.
Check the refund policy and your payments
Read the refund or cancellation policy you accepted at purchase and note its time limits. List what you paid, when and how, including installment plans or financing. If future installments are scheduled, the letter can ask for them to be cancelled as well as for money already paid to be returned. If a third-party lender or buy-now-pay- later service financed the purchase, note its name; you may need to send it a copy of the letter as well, so it knows the purchase is disputed.
Ask for a specific refund
State the amount you want back and why: a full refund if the course was materially different from what was advertised, or a partial refund for modules, sessions or access that were never provided. Give a clear deadline and ask for written confirmation that recurring charges have stopped. Keep the request focused on what can be checked against the original promises. If the provider offers a replacement course or credit instead, say whether you would accept it; if not, state that you expect a refund to the original payment method.
If there is no resolution
If you paid by card, ask your issuer whether a billing dispute is available. Your state attorney general's consumer protection office accepts complaints about deceptive marketing, and the FTC collects reports about misleading advertising, though it does not resolve individual refunds. Keep the letter and the saved course materials together.
Before you pay
Do I need to know which document or law I need?
No. Describe the problem in your own words and DocBrain chooses the most useful document and supporting rules.
What if I do not know every date or detail?
You still receive a complete document. Any genuinely missing fact appears as a clear editable placeholder.
Is this a subscription?
No. The price is $4.99 for this one document bundle, with no recurring charge.