Ready-to-send local document
Refund demand letter Your refund is overdue. Put a clear demand in writing.
Get a ready-to-send formal document with a clear demand, a deadline, relevant U.S. rules, and the next practical step. PDF and editable DOCX included.
$4.99 · One-time payment
Example situation
The store approved my $189 refund three weeks ago, but the money has not arrived.
Official sources for this type of problem
- Federal Trade Commission Act § 5, 15 U.S.C. § 45
What the source covers: A commercial business materially misrepresented a paid product, service, completion status, charge, or consumer-facing information, or retained money through a potentially unfair or deceptive practice affecting commerce; use only as an FTC enforcement standard or complaint route, never as a private cause of action or direct refund entitlement, and do not use for banks, nonprofits, or a pure employment dispute. A towing operator's posted business hours plus a refusal to release a vehicle do not alone establish this reference unless the facts also show that the consumer satisfied the stated payment, identification, or other release conditions, or that the operator made an explicit false representation about release or fees.
Before you send your letter
Pin down the refund that is missing
Tell us what you bought, when you paid, the total and how the seller described the refund. An approved refund that never arrived is different from a seller refusing your first request. Include the order number, return date, tracking or receipt, and the message promising repayment. If only part of the money is missing, separate the amount already received from the balance you want. A short timeline makes it easier for the person reading your letter to find the transaction and see exactly what remains unresolved.
Request a payment, not another vague update
State the refund amount and ask the seller to confirm when and how it will be returned. Refer to an existing written promise accurately, without turning a customer-service estimate into a legal deadline. If the seller says the refund was processed, ask for its date and transaction reference so the payment provider can trace it. Your requested response date should allow a practical opportunity to reply, but it does not extend the time available to challenge a card charge. Refund rights depend on the purchase and the reason for the refund.
Keep the request and evidence together
Use the seller's published complaints contact or the contact named in your order correspondence. Attach copies of the refund approval and return evidence, not your only originals. If you also mail the letter, Certified Mail and an optional Return Receipt can help document delivery. Save the exact version you sent, the date, any reference number and the reply. Do not include a full card number when an order number or masked payment reference identifies the transaction. Check that any attachment shows the right order rather than an unrelated purchase.
Do not let a stalled refund close other routes
If the seller does not resolve the issue, contact your card issuer or payment provider promptly to ask about the relevant dispute process. Credit and debit card protections are not identical. For qualifying credit-card billing errors, the CFPB explains that written notice generally must reach the issuer within 60 calendar days after the statement showing the error was sent. Do not wait for your letter's reply date if that window is running out. A state consumer office may offer another route. DocBrain prepares the wording; you choose when and where to send it.
Before you pay
Do I need to know which document or law I need?
No. Describe the problem in your own words and DocBrain chooses the most useful document and supporting rules.
What if I do not know every date or detail?
You still receive a complete document. Any genuinely missing fact appears as a clear editable placeholder.
Is this a subscription?
No. The price is $4.99 for this one document bundle, with no recurring charge.