Ready-to-send local document
Subscription refund demand letter Canceled, but still charged? Demand every extra charge back.
Get a ready-to-send formal document with a clear demand, a deadline, relevant U.S. rules, and the next practical step. PDF and editable DOCX included.
$4.99 · One-time payment
Example situation
I canceled my gym membership online, received confirmation, and was charged again twice.
Official sources for this type of problem
- Restore Online Shoppers' Confidence Act, 15 U.S.C. § 8403
What the source covers: An internet negative-option seller continued recurring charges without compliant disclosure, consent, or cancellation mechanism.
Before you send your letter
Show the cancellation and the later charges
Start with the service name, the account reference and the date you canceled. Say how you canceled: an account page, email, telephone call or another method. Then list each later charge by date and amount. Include the confirmation number or cancellation email if you have one. If the company claims a notice period or unpaid balance, describe that explanation too. Keeping the original cancellation separate from later billing helps the recipient see whether you want the service ended, money returned, or both actions completed together.
Ask for both a refund and an end to billing
A refund alone may leave the next recurring charge untouched. Make the requested outcome explicit: confirm the cancellation, stop future charges and refund the identified disputed payments. Explain why you believe those payments were not due, referring to the confirmation and the terms you actually received. Give a clear requested response date rather than inventing a universal cancellation rule. Gym, telecom, software and other subscriptions can have different terms and applicable rules. A payment dispute is also separate from any underlying contract obligation that genuinely remains.
Leave a written trail the company can follow
Send the letter to the billing or complaints contact, and follow any cancellation method the agreement requires if that step remains incomplete. Keep screenshots of the account status and copies of messages with dates visible. For an important mailed notice, Certified Mail with an optional Return Receipt can document delivery. Do not share a full payment-card number in the letter. After sending, check the next statement rather than assuming that a friendly reply means billing has stopped. Save any new charge as a separate item instead of silently changing the original list.
Escalate continuing charges promptly
The FTC recommends disputing charges with your credit or debit card provider when a company keeps charging after cancellation. Explain the cancellation date and provide the supporting record; follow the provider's written-dispute instructions and time limits. Ask how to address future recurring payments as well as charges already made. You can also report cancellation problems to the FTC or your state attorney general. A report is not a promise of an individual refund. DocBrain gives you a clear first written demand and a practical next step without a subscription of its own.
Before you pay
Do I need to know which document or law I need?
No. Describe the problem in your own words and DocBrain chooses the most useful document and supporting rules.
What if I do not know every date or detail?
You still receive a complete document. Any genuinely missing fact appears as a clear editable placeholder.
Is this a subscription?
No. The price is $4.99 for this one document bundle, with no recurring charge.